Guided tour of the Royal Alcázares of Seville. In VIP group.

Included

1. Royal Alcázar of Seville entrance ticket
2. Official accredited guide
3. Individual audio system (if necessary)

Duration

The visit duration is approximately 1 hour.

Groups

• Groups are approximately 20 people plus the guide. This is not fixed and could be larger or smaller depending on logistics or any circumstance that would prevent us from doing so exceptionally. In no case will they exceed 30 people + guide.
• For logistical reasons, availability or other circumstances, the schedule could vary, notifying you in advance of this circumstance. If this occurs in any case, the client may accept or cancel and have 100% of the amount refunded, with this contract being voided. If accepted, the initial contracting conditions will be accepted again.

Important notes.

• The digital voucher is valid. But it does not replace your ticket.
• Presentation at the meeting point 15 min. before the tour begins.
• All participants, regardless of age, must have an entry reservation; otherwise, they will not be allowed access.
• No liquids or food can be brought inside the monument.
• No special clothing is required.
• The tour is not fully adapted for people with mobility restrictions, so it may not be particularly suitable routes for people with mobility problems and we do not recommend it, in some cases. Since the monument itself is not adapted for wheelchairs, people with crutches or other types of mobility aids.
• Due to the age of the buildings, strollers are not allowed for this tour. We recommend parents bring a baby carrier during the visit.
• The visit will be conducted in a single language, the one selected at the time of purchase, and it will not be possible to modify it under any circumstances.

Meeting point

• Go to the meeting point at the Google Maps address:Pl. Virgen de los Reyes, 4, Casco Antiguo, 41004 Sevilla, Spain. Look for the fountain in the center of the square, and to one side, among the trees, you will find a statue of John Paul II. Our guide will be waiting for you with a small red flag in hand. Give them your name and they will have you on the list.

Cancellation policy

According to the official regulations published by the Board of Trustees of the Royal Alcázar of Seville, in its latest revision, issued tickets do not admit refunds, nor can they be cancelled, modified or rescheduled.

As a consequence of this regulation, the cancellation policies to be taken into account, without exceptions of any kind are:

1. If cancellation is made between the day of booking and up to 4 days before the tour, costs will be €30 per adult.
2. No refund will be made if cancellation occurs 4 days or less before the tour and up to the start time of the visit.
3. Not showing up for the visit or arriving late is non-refundable.
4. Cancellations or modifications may be made in case of health alert affecting the closure of the monument.

There are no exceptional situations to apply in the cancellation conditions that modify the cancellation and refund criteria indicated in these points.

To request total or partial cancellation according to these cancellation policies, you must send an email to customerservice@nhue.es and we will proceed to cancel and refund according to the date of receipt of said email, as reference date.

VERY IMPORTANT: WAITING LIST INCLUSION REQUEST

If you have made a reservation in ON HOLD/ WAITING LIST status, you must take into account the following conditions:

1. If when searching for your visit you observe that there is no availability and it appears as sold out, you can click on the ‘Notify me’ option. This way, you can register on the waiting list for free. Once we go to the list and there is availability, you will receive a notice by message or email. Through the link provided in said message, you can purchase the tickets normally.
2. If you are no longer interested in the visit that is on the waiting list, simply ignore our message. If you wish to cancel your registration on the waiting list, you must send an email to customerservice@nhue.es indicating that you want to leave the waiting list, along with your first and last name as holder and the cancellation request.
3. It is important to note that registering on the waiting list does not guarantee entry, as it is subject to availability existing at the time.
4. Once the visit date has passed, you will be automatically removed from the waiting list to avoid future communications related to this reservation.

Please note that this is a monitoring service at no cost to you, which does not guarantee obtaining the ticket as it depends on availability. Furthermore, this service does not imply any obligation on the part of Nhue Concierge. In case there is availability, it will be you who must make the purchase directly from the link that will be provided to you, since you are aware that we do not have the requested tickets at the time of making the request and therefore, at that time we cannot guarantee anything.

Reviews

 
 
 
 
 
 
 
  
 
 
  
  
 
 
 Mohamed K 
 
 
 
 Verificada 
Very bad and very rude tour operator
Very bad experience, the tour operator is so rude and they didn’t reply to our phone calls.. they charged very high price and all we got for this price was only the tickets which were left over for us with someone outside!!! No audio assistance!!!! The tour operator didn’t even bother to help with instructions after we missed the guide!!!!!!!
  
 
  
 
 
  
  
 
 
 karin 
 
 
 
 Verificada 
Laura is such a good guide
Was not expecting that thorough and knowing guide when I booked, but it was more than we expected , Laura was amazing, she knew everything. Def worth it
  
 
  
 
 
  
  
 
 
 Arthurmelgar 
 
 
 
 Verificada 
Tour recomendado
Tour completo con abundante información, destacamos la profesionalidad de Marta, se nos hizo el tour muy ameno.
  
 
  
 
 
  
  
 
 
 Alejandro C 
 
 
 
 Verificada 
Excelente tour e increíble lugar
Un tour muy completo y cautivo para disfrutar de este increíble lugar. Ada, quien fue nuestra guía, es muy buena guía. Volvería y lo recomiendo!
  
 
  
 
 
  
  
 
 
 Cezary W 
 
 
 
 Verificada 
Fantastic guide
Impressively knowledgeable guide who shared plenty of fascinating details about the history of Alhambra. Would recommend.
  
 
  
 
 
  
  
 
 
 Tamara M 
 
 
 
 Verificada 
Alhambra tour
Larger group than expected and could have content could have been presented in half the time as the tour
  
 
  
 
 
  
  
 
 
 Fernandez cañas C 
 
 
 
 Verificada 
Little jewel of a tour
Our guide, Chema (hope I wrote it right), was extremely helpful and knowledgeable. Everytime me or someone else from the tour asked the ins and outs of this majestic fortress/city, he managed to come up with a little story or fun fact that went along with the information. We would not have learned as much by ourselves if it wasn't for him. There were also brief resting breaks for us to visit the restroom or indulge ourselves in the souvenir shop. Wasn't crowded at all, as there is a limited number of visitors per day. It's a MUST if you come to Spain, in order to gain insight into part of the Andalusian culture. It's worth the extra money for the reduced tours.
  
 
  
 
 
  
  
 
 
 Dreamer14674872700 
 
 
 
 Verificada 
inesquecível
o guia foi espetacular - altamente qualificado e atencioso - recomendo a todos que tenham oportunidade
  
 
  
 
 
  
  
 
 
 HauteChocolate 
 
 
 
 Verificada 
Great German-language Tour!
It was generally definitely worth booking the skip the line pass. Upon arrival, I saw many tourists being turned away from purchasing same day tickets onsite, as tickets were sold out. As for the tour itself: 10/10. Our tour guide Daniel, was extremely knowledgeable and passionate about the history of the Alhambra- but tempered this with a wry sense of humor that kept the tour interesting and upbeat. There is simply no comparison between a simple audio Tour via app- and a real, full -fledged local history buff, in terms of experience, clarity, and interaction. Our tour was in German (Daniel is Austrian), and he also speaks English. Spanish and French fluently. Daniel- Thanks for the great experience, and also for helping me find my way to Sacromonte when I got lost after the tour.
  
 
  
 
 
  
  
 
 
 Ingo K 
 
 
 
 Verificada 
Sehr schöne Erfahrung
Tolle alte Sehenswürdigkeiten mit beeindruckender handwerklicher Leistung. Leider war unser Guide nur am nuscheln
  
 
  
 
 
 
 
 
 
 La evaluación general en Tripadvisor es 5.0 de 5, en base a 2842 reseñas